• Email: info@pinnaclefurniture.co.uk
  • Call support free: 01706 836555

Terms & Conditions

Product Descriptions: all our products available to purchase are described on their specific product page on our website. We describe each product as accurately as possible using photographs and information provided to us by our suppliers and manufacturers.  However, due to the nature of most products these may vary slightly from time to time.   All off the images on our website are taken by our in house photographer or provided by our supplier.  However, we cannot guarantee that the colours and details in website images are 100% accurate representations of the product. Before you commit to buying we would recommend that you take a good look at the product description and details to ensure that you are completely happy. We welcome viewing appointments to suit your times. Some self-assembly may be required on certain products, even if not always mentioned.  Self-assembly will be minimum but to ensure that you are happy with the work required, please contact our customer service team.

Prices: All prices are in pounds sterling (£), and are payable in pounds sterling (£). These do not include any delivery costs in the UK, or possible special or extra charges. These additional prices will be added upon checkout before making payment and appear on your invoice at checkout.

Purchase Of Products: your order represents an offer to us to purchase a product, which is accepted by us once we have sent you an email order confirmation. Any products on the same order which we have not confirmed in an order confirmation email do not form part of that contract. The company shall under no circumstances be held liable for any special losses to specific circumstances of the customer, indirect or consequential losses or for loss of profits, damage of property, or wasted expenditure. Orders are placed and received exclusively via the Internet and processed by Pinnacle Furniture Company. Before ordering from us, it is your responsibility to check and determine your full ability to receive the products. This includes ensuring that the product ordered will pass freely into your room of choice, and that they fit in that room, can be transported through the front door of your flat or room, stairs and doorways, and any other issues that could make the delivery more complicated or impossible to process. Up-to-date mobile telephone number and e-mail address are absolutely necessary to ensure successful delivery of your item. All information asked on the checkout page must be filled in correctly. We will not be responsible for missed delivery because of wrong delivery address or an inappropriate phone number. All additional charges or costs due to delivery complications or missed delivery would thus be added to your order invoice.

Contact: Should you wish to contact our customer service team, you can either contact us through our online form, send us an email at info@pinnaclefurnitue.co.uk, or contact us on the phone on 01706 836555 (Weekdays – 10:00 am – 6:00 pm).

Return Policy & Procedures: If for any reason you are not happy with your purchase, please follow the following instructions for returning items. You must notify us by contacting our Customer Service team either by sending an email with the order reference number, a quick explanation of the reason why you wish to return the product, photographic proof of the fault or discrepancy and any detail you consider important. We usually answer emails within two working days. Our customer service team will then contact you to organise a collection and explain all the necessary procedures.

How To Proceed To A Return? Please open and check your order the day of receiving it and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly. It is your right and responsibility to check that your delivered products have arrived in perfect condition, before signing the delivery form. If the delivered item does not fit your order, is damaged or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. Pinnacle Furniture Company must be notified of damages within 24 hours of delivery. We will ask you to send us a photo of the damage for our records and to assist us in taking appropriate action. We will require you to return the item with care, as it might be necessary to return it to the manufacturer. Please include your customer order details with the package, as these are necessary for processing a return. Once received, the items will be checked and our customer service will contact you to advise you of the possible replacement or refund. Concerning unwanted goods, if you change your mind for any reason and you wish to return your purchase you must notify us within 7 days of receipt by contacting our Customer Service team via email. You have a duty of care for the product during the cancellation period, which includes it being sent back in the original, unmarked and undamaged packaging, or in a good enough quality transport packaging in order to avoid any damage during the transport back to our warehouse. Items must not have been used or assembled in any way. Once you have contacted us, we will get in touch with our courier to arrange collection and they will notify you of a proposed collection date shortly after. Items returned must arrive in perfect condition. We retain the right to refuse a refund on any item not deemed to be re saleable. Returns cannot be accepted once the assembly process has begun.

General Terms Relating To Website Use: The following terms apply to your general use of our website: Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us. You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them. We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.
You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with our content standards. If you wish to make any use of material on our website other than that set out above, please contact us. Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

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